Unlock the Full Potential of Your CX Team
Discover how effectively your Customer Experience teams truly work together.
Join our industry study to gain rare insights into the complex dynamics of modern CX departments.
Share your perspective through our brief survey to uncover:
Where teams excel independently and where they struggle to connect
Hidden barriers blocking seamless customer journeys
Opportunities to break down silos between operations, support, billing, and other critical functions
What you'll receive:
Comparative analysis of team alignment across 12 key CX functions
Clear visualisation of collaboration patterns
Strategic recommendations for improving team coordination
Take the survey now to identify opportunities that could transform your CX delivery.
What you’ll get:
A clear visual of a "benchmark CX team", see how different departments interact with each other, where collaboration works, and where it breaks down.
Org Visual Snapshot:
An overall KPI for the quality of collaboration inside the benchmark CX team
Which teams tend to work best and where CX struggles
How Cophi Transforms Organisations
Leaders of any business going through change or growth challenges need to have a real understanding of the way the organisation truly works in order to set out a plan of action. Often they feel something is not working well, but they don’t know where and what to do to improve it.
For employees having a conversation with others about the quality of collaboration can be hard and is often avoided.
Cophi delivers more than just data output for leadership to implement. It creates instant individual and team accountability and roadmaps ways to improve things quickly.
Net Collaboration Score (NCS)
All feedback is aggregated into one simple KPI to track the quality of collaboration: the Net Collaboration Score (NCS).
(NCS = % Positive - % Negative feedback). The NCS is available at the organisation, team, and inter-team levels giving a unique and in-depth perspective of collaboration in action. It’s measurable, repeatable and trackable.
Trusted by international organisations
Since launching in 2020, our revolutionary AI software has been helping international businesses strengthen their internal collaboration networks – and their performance.
