Module 1 - Login and understand Net Collaboration Score (NCS)

Summary

This section guides you through logging into cophi.app and introduces the core concept of the Net Collaboration Score (NCS)—a powerful metric for understanding how well teams are collaborating across your organisation.

You’ll learn:

• How to access the platform

• What the NCS measures and how it’s calculated

• Why NCS matters for identifying hidden strengths and areas needing improvement

By the end of this section, you'll be ready to start using Cophi to make sense of collaboration patterns and take meaningful action based on data.

How to access the platform

Assuming you have been assigned a licence you will be able to log in at cophi.app.

Navigate to this webpage and add in your email address in the log in screen.

An email will be sent to your inbox with a code. Copy this code and paste it into the log in screen to gain access.

What is the Net Collaboration Score (NCS)?

During the organisational health survey, each team received feedback on the quality of its collaboration—both internally (within the team) and externally (from other teams).

The Net Collaboration Score (NCS) is a simple yet powerful metric calculated as:

NCS = [% of feedback rated Excellent] – [% of feedback rated Underdeveloped]

This score gives you a clear picture of how well teams are working together across the organisation.

• Scores above 30 are considered excellent

• Scores around 0 are average

• Scores below 0 indicate areas where focused improvements are needed

The goal is to improve collaboration quality over time, creating a healthier, more connected organisational system.

A short video below walks you through how to access the platform and provides further explanation of the NCS.

Video Explainer